Customer care
Delivery & shipping.
Last updated 21 October 2026
- Protected
- Insured on every order
- Tracked
- Tracked from Sri Lanka to your door
- Packaging
- Gift-ready packaging
| Destination | Delivery time | Cost | Duties & taxes |
|---|---|---|---|
| United Kingdom | 5–8 working days | £9.95 | Import duties and taxes may apply |
| European Union | 5–10 working days | £12.95 | Import VAT and customs duties may apply |
| Rest of the world | 7–14 working days | £19.95 | Local import duties and taxes may apply |
Delivery details are pending confirmation.
On this page
Where we deliver
We dispatch our jewellery from Sri Lanka to customers in the United Kingdom, European Union countries, and selected international destinations. Delivery availability depends on the destination and the shipping services available.
Please contact us before placing your order if you would like to confirm delivery availability to your address.
Delivery times
Each piece is prepared and dispatched within 3–5 working days. Delivery then typically takes 5–10 working days to the UK and 5–12 working days to the EU. Please allow for both order preparation and transit time.
We will let you know if there is a delay affecting your order. If we cannot deliver within 30 days, or by the date we agreed, you can cancel and receive a full refund.
Duties and taxes
Import VAT and customs duties may apply to orders delivered to the UK and EU. These charges may be included in the price or payable by you upon delivery, depending on the shipping arrangements for your order.
Any applicable charges and payment responsibilities will be communicated before you complete your purchase.
Please contact us if you need clarification about import charges for your destination.
Tracking your order
When your order is dispatched, we will email your tracking details and add them to your order page. Use the tracking link to follow its journey from Sri Lanka with DHL Express.
Please allow 24–48 hours for the carrier to register the first tracking update.
Lost or damaged parcels
Every piece is insured until it reaches you.
All orders are covered by transit insurance against loss or damage, subject to the carrier's terms and conditions.
If your parcel appears lost or arrives damaged, please contact us with your order number and details of the issue. For damaged parcels, please keep the original packaging and take photographs of the damage. We will review your claim and work with the carrier to investigate the issue and determine the appropriate resolution.
Please report any loss or damage as soon as possible so we can assist you promptly.
Contact us
For delivery enquiries, email info.prettiestgems@gmail.com. Include your order number and delivery country so we can help you.
Where’s my order?
Follow your parcel or contact us if you need a hand.